Subscriptions

We offer subscriptions on selected Coola products. Subscriptions automatically renew and are auto-charged to the payment method given at checkout upon your first purchase. Products are automatically delivered after each successful renewal. 

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Our minimum subscription is 3 months. After your first 3 payments, you will be able to pause or cancel your subscription at any time using our customer portal. Subscriptions cannot be cancelled before the initial 3 payments. 

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. If the payment method given fails after 2 attempts, your subscription will automatically be cancelled.