Privacy Policy

Coola.co.nz (also referred to as We, Us, this Website or Coola.co.nz). This Website is owned and operated by Beauty Care Limited.  If you have any questions in relation to our Terms of Use or this Privacy Policy please email our Customer Service team.   By accessing or using the Coola.co.nz website you are acknowledging that you have read, understand and agree to our Terms of Use and as well as this Privacy Policy.

This Privacy Policy sets out how Coola.co.nz uses and protects any information that you provide when you use this Website. Coola.co.nz is committed to ensuring that your privacy is protected. Should We ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Coola.co.nz reserves the right to amend this policy from time to time.  You should check this page regularly to ensure that you understand and agree with any amendments.

Credit card security

Coola.co.nz works diligently to protect the security of all of your personal information, including your credit card information. We have partnered with Shopify payments powered by Stripe to provide the most secure payment system available. Shopify payments powered by Stripe is one of the leading online payment solutions using their new generation Payment system.

At Coola.co.nz, your personal online security is important to us. Our website uses the industry standard security protocol Secure Sockets Layer (SSL) to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system interfaced with Shopify payments powered by Stripe that encodes sensitive information like your credit card number when it passes through the internet.

Customer Information

Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.

Coola.co.nz may use the information that you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please click the unsubscribe link at the bottom of any Coola.co.nz email you receive.

Email Communication

It is the policy of Coola.co.nz to send our customers emails throughout the purchasing process and other newsletter emails advising of new stock deliveries, sales and/or other information that we deem of interest to our customers. If you do not want to receive e-mail or other mail from us, please unsubscribe by clicking the unsubscribe link at the bottom of any Coola.co.nz email.

Cookies, IP Addresses, and Pixel Tags

Cookies are widely used on most major Web sites. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as remembering that you have logged in already and storage of items in your Shopping Cart between visits.

We may also use IP addresses to administer the Website or analyse trends or traffic. Also, when you visit the Website or view our emails, we may use pixel tags or tracking links to note the pages you visit on our Website in order to better customise your experience.

 

Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that We do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the Website in question.

Service Providers

We may retain other companies to perform duties consistent with our Privacy Policy on our behalf, such as web hosting companies, email service providers, customer support specialists, fulfillment companies or data analysis firms. Such companies may have access to your information only to perform their outlined functions for Coola.co.nz, and will never use your information for other purposes.

 

Special Events

If you choose to participate in any promotions, giveaway, surveys or events during your visit to our Website, be sure to review their specified Terms and Conditions, as your information may be shared with third parties upon your participation in the special event.

Aggregate Information

We may use your information in aggregate form (non-personally identifiable) for internal business purposes.

Security

We have executed various security measures in accordance with industry standards to protect your personal information both online and offline.

Changes

We may revise this Privacy Policy and if so we will post the revised version here. We may make changes without notification so we recommend that you periodically consult this policy page.

Questions and Comments

We hope that your experience on our Website is a superior one. If you have any unanswered questions or comments, please email us at hello@coola.co.nz.